Refunds & returns

01Overview

Every piece is made and packed with care.If something isn’t right with your order, here’s how we put it right.

02Eligibility for returns

Items that arrive damaged, defective or incorrect can be returned.Contact us within 7 days of receiving your order to be eligible.

03Return process

• Email [email protected] with your order number and a short description of the issue.
• Once your return is approved, ship the item back within 14 days.
• Return shipping is paid by the customer, unless the item arrived damaged or incorrect.

04Refund process

After we receive and inspect the returned item, refunds are issued to your original payment method within 7–10 business days.Shipping fees are non-refundable, except for damaged or incorrect items.Exchanges are also available.

05Non-returnable items

• Custom orders and commissions
• Digital downloads

06Order cancellations

Orders can be cancelled only before they ship.Email us as soon as possible if you need to cancel.

07Contact us for assistance

For any question about a return or refund, email [email protected] or use our contact page.