Home / Customer care / FAQs
FAQs
Answers to the questions we hear most — orders, payment, shipping and looking after your artwork.
Quick answers about orders, shipping and caring for your art.For custom commissions, see services.
Orders & payment
01What types of products do you offer?
We offer original paintings, prints and other art-related products.
02How can I place an order?
Browse the shop, add the item you like to your cart and follow the prompts at checkout.
03What payment methods do you accept?
We accept major credit cards and PayPal.All payments are processed securely.
04Can I cancel or modify my order?
Orders can only be cancelled or changed before they ship.Email us at [email protected] as soon as possible.
05Do you offer gift cards?
Not at the moment, but gift cards may be offered in the future.
Shipping & delivery
06How are prints and paintings packaged?
Every piece is packed with protective materials so it arrives safely.
07Do you ship internationally?
Yes.Shipping costs and delivery times depend on your location and are shown at checkout.
08How long will it take to receive my order?
Standard orders are processed in 7–8 business days; custom and made-to-order pieces can take 10–15 business days.Delivery then takes about 6–7 business days within Canada, 8–10 to the United States and 10–21 internationally.See our shipping policy for details.
Prints, paintings & care
09Can I request a specific print size?
Prints come in a range of sizes.If you need a size that isn’t listed, email [email protected] and we’ll let you know whether it’s possible for that artwork.
10What is the difference between an original painting and a print?
An original painting is a one-of-a-kind piece created by the artist.A print is a high-quality reproduction — usually more affordable and available in more sizes and formats.
11How should I care for and display my artwork?
Keep artwork out of direct sunlight and away from humid areas.Dust prints gently with a dry cloth, and hang framed pieces in a dry, temperate space.
Still have a question?
Email [email protected] or send a message — Drashti will get back to you.